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Frequently Asked Questions


How do I place an order?

Order online or by calling (866) 879-6485. Customer service representatives are available:

Monday - Friday: 10am to 7pm EST
Saturday: 1pm to 4:30pm EST
Sunday: Closed

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What is your shipping policy?

We use FedEx to ship all of our products, except for those that require USPS (i.e. PO boxes and APO/FPO addresses).

We also allow the choice of a signature requirement upon delivery or no signature. If no signature is selected you are allowing FedEx to leave the package at your door. If the package is then stolen or goes missing Mitchell & Ness and FedEx are not liable.

Standard Shipping (United States)
Ground $6 - $20
2nd Day $25
Next Day $45
Next Day Saturday $55

*Please note that express shipments, including Next Day Saturday, Next Day, and 2nd Day must be placed by 11:00am EST to be shipped out the same day the order is placed (excluding Saturday and Sunday). Any order placed after 11:00am EST will ship the following business day.

Hawaii & Alaska Shipping Options

2nd Day $25
Next Day $45
Canada (United States)
Ground $25
APO and P.O. Box Shipping Options
Priority Mail (Regular) $16
International Shipping Options
International $50

*Please note that all international orders may be subject to additional customs charges due upon delivery. Please call or email a customer representative with any questions.

Ground Service Map for Apparel

 
1 Day 
 
2 Days 
 
3 Days 
 
4 Days 
 
5 Days 
 
6 Days 
 
7+ Days 

Ground service map for headwear and accessories:

 
1 Day 
 
2 Days 
 
3 Days 
 
4 Days 
 
5 Days 
 
6 Days 
 
7+ Days 

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How do I make a return?

If you would like to return an item or make an exchange, complete the form on our returns page.

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What is your return policy?

All returns and exchanges must meet the following criteria:

  • Must be made within 30 days of receiving the order
  • Must have all tags still attached.

Mitchell & Ness will not accept returns or exchanges if:

  • The item has obviously been worn
  • Smells of cologne, perfume, smoke, or any other odors
  • Visible stains, marks, burns, snags, or any other blemishes
  • Alterations or modifications of any kind
  • Price tags that are removed, altered or damaged
  • Other tags that are removed, altered or damaged

No shipping costs will be refunded for returns or exchanges. The customer is responsible for the shipping costs associated with the return/exchange of item(s) back to the designated warehouse. The customer is NOT responsible for the re-shipment costs associated with the replacement item(s) back to them, M&N will incur those costs on behalf of the customer. Please allow up to 10 business days to receive a refund once the item is received at our warehouse.

There are no refunds on clearance items, promotional items or items purchased on sale. These items are eligible for exchange only.

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What size is right for me?

Please visit our sizing charts page for measurements for apparel items, including jerseys.

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What hat size is right for me?
Centimeters Inches Fitted Size Flexfit Adjustable Sized
54 21 14 6 34 S/M One Size
Fits All
S
55 21 58 6 78
56 22 7 M
57 22 38 7 18
58 22 34 7 14   L
59 23 18 7 38
60 23 12 7 12 L/XL XL
61 23 78 7 58  
62 24 14 7 34  
63 24 58 7 78    
64 25 8    
66 25 34 8 14    
68 26 12 8 12    

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How can I become an Authorized Retailer?

To become an Authorized Retailer, you must contact us via email. Please be sure to provide us with the location of your retail store. (We do not open accounts for online stores.)

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How can I make sure my product is authentic?

Mitchell & Ness cannot guarantee the authenticity of products purchased anywhere else other than our authorized retailers. View a list of stores and websites authorized to sell authentic Mitchell & Ness apparel.

Beware of retail stores, websites, and online sellers who claim to be "authorized" Mitchell & Ness dealers offering huge discounts on large volumes of Mitchell & Ness products. Their merchandise is often counterfeit.

All Mitchell & Ness jerseys look and feel like authentic jerseys that would have been worn "on-field."

Mitchell & Ness does not make collectors jerseys with multiple players, jerseys that list player statistics, or jerseys commemorating championship seasons.

Mitchell & Ness does NOT make Jerseys with multiple players, including (but not limited to):

  • Quarterbacks of the Century
  • Runningbacks of the Century
  • Wide Receivers
  • Monsters of the Midway

Mitchell & Ness does NOT make Jerseys of the following types:

  • College jerseys
  • High School jerseys
  • Home/Away or "split" style jerseys
  • Embroidered signature or "stat" jerseys

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